Remote Contract 211 Specialist (Nationwide & Global)

JB USA Recruiting is actively placing a remote Remote Contract 211 Specialist (Nationwide & Global) ($30 - $40/hour) to support high-priority AI reasoning and domain benchmark initiatives. Strong practical fluency in analytical reasoning and domain evaluation is central to succeeding in this remote specialist engagement.

Scope of Work

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Assess and benchmark model-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.
• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
• 1+ years of regular, high-volume public contact (phone, chat, or in person)
• Working knowledge of public benefits and community resources

Ideal Candidate Profile

• Practical background using crisis intervention or needs assessment
• Experience using community resource databases
• Experience creating guides, scripts, or training materials
• Experience helping a diverse range of callers, including rural and Spanish-speaking communities
• Compensation Band: $30 - $40/hour
• Work Location: Remote (100% Remote / Asynchronous Flexibility)
• Available Openings: 10 open positions

Pay & Remote Engagement Terms

• Compensation Rate: $30 - $40/hour (contract specialist remuneration)
• Work Arrangement: 100% Remote / Work From Home
• Eligible Remote Countries: United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and South Africa
• Core Competencies: 211 Specialist — AI Model Training & Evaluation
• Hiring Agency: JB USA Recruiting

Direct Application Process: Click the Apply button on this page to proceed directly to our partner application portal and submit your profile for immediate consideration.